Terms & Conditions

This agreement is made and entered into by and between BAZAAR INVESTMENTS (“EZZY COURIER”, “we”, “our”) and the individual or entity identified in the Ezzy Courier applications (referred to as “You” or “your”). By using Ezzy Courier services (“Service”) is subject to these terms and conditions (“Terms and Conditions”). The Service is provided to you under these Terms and Conditions and any updates thereof or amendments thereto, and any related operating rules and policies that are published from time to time by Ezzy Courier.

Your account  (“Account”) shall be subject to the following Terms and Conditions

  • 1.1 “Shipment” means all documents or parcels that travel under one waybill and which may be carried by any means, including air, road or any other carrier. A “waybill” shall include any label produced by our automated systems, air waybill, or consignment note and shall incorporate these Terms and Conditions in full. Every Shipment is transported on a limited liability basis as provided herein.
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  • 1.2 “Dangerous Goods or Prohibited Goods” means cargo which is noxious, hazardous, inflammable, explosive or offensive (including radioactive materials) or may become noxious, hazardous, inflammable, explosive or offensive or radioactive or may become liable to cause damage to any person or property whatsoever whether prescribed by laws or otherwise. For the avoidance of doubt, Dangerous Goods or Prohibited Goods shall include without limitation Lithium ion batteries, Currency, Jewellery Bullion, Cashier’s Cheques, Precious Metals and Stones, Industrial Carbons and Diamonds, Money Orders, Works of Art, Antiques, Stamps, Negotiable Instruments in Bearer Form, Pharmaceuticals, Perishables, Live Animals, Firearms, Alcohol, Tobacco, Obscene Material, Dangerous Goods 
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  • 1.3 “Goods” are any goods or items which are the subject of the Service provided by us to you under these Terms and Conditions.
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  • 1.4 “Government Authorities” means, without limitation, all government or semi-governmental departments and agencies with responsibility for the import and export of goods, the collection of revenue on the import and export of goods and the transport of those goods.
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  • 1.5 “Website” means the Ezzy Courier website (www.ezzy-couirer.com).
  • 2.1 The Service enables you to make purchases in the United Arab Emirates, South Africa, India, United Kingdom and United States by using a personalised physical address in the respective country (“Ezzy Courier’s Facilities”).
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  • 2.2 Upon delivery of your Goods to the respective facilities and your instructions and payment, we will process your Shipment and arrange for delivery of the item to the address and country stated in your account (“Address Book”).
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  • 2.3 All Shipments require a full name, address and contact number. No post box address is to be accepted.
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  • 2.4 All Services are provided through the Website.
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  • 2.5 Any options selected and price stated at the checkout are final and may not be amended once your payments has been processed.
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  • 2.6 You can set your account to hold your Shipments, or automatically send them to your specified address at a pre-defined interval.
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  • 2.7 All prices quoted on the Website include all taxes and duties for shipment.
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  • 2.8 You will be responsible for checking/editing/inputting and providing the receipt of the values of your Goods and ensuring that these values match what you paid for such Goods.
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  • 2.9 We will store your Goods for thirty (30) days free of charge after which time additional days will be charged in full at the rate defined on the Website.
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  • 2.10 After checkout we will consolidate all items requested (provided there are no prohibited items) and package, label and prepare customs documentation to a sufficient standard for international shipment by air or sea depending on your request.
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    • 3.1 To register for the Ezzy Courier services, you will need to complete the Registration form Form and set up your Account on the Website.
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    • 3.2 Registration for access to the Service is open to individuals who are eighteen (18) years of age or older (or the legal age of majority in your country).
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    • 3.3 By registering for our Service you are appointing us as your agent for the receipt of, and organisation of transportation for, your packages and you authorise us to receive any and all packages addressed to you that are delivered to the respective facilities.
  • 4.1 Our service includes the receipt of your packages at our facilities and transporting such packages to your Delivery Address from your Address Book.
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  • 4.2 You are solely responsible for providing to and confirming with the sender the correct facility, including your locker number, and you understand that any incorrect information may result in non-delivery or delayed delivery of items, or incurring additional fees under this Article 4 for which you will be held accountable.
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  • 4.3 Any Shipment that is unable to be delivered to you (for reasons including, without limitations, your failure to pay, take delivery, give proper instructions, including failure to clearly address the package, your failure to confirm your shipment is acceptable for entry into the destination country, failure to use correct facilities, failure to update your Delivery Address, or you are unable to be contacted after reasonable attempts to do so) will be deemed an Uncollected Good or Unclaimed Good and reserves the right to deal with that Shipment in any lawful manner it considers appropriate, which may mean the package is discarded, destroyed, returned to sender, or auctioned.
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  • 4.4 To ensure delivery of your Shipment, you are responsible for confirming items purchased are shipped to the correct Emirates Delivers Location address.
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  • 4.5 All Goods received should have clear labelling in English. Any Goods received without a clear label will be either: (i) delayed [until you provide sufficient descriptions of the Goods]; or (ii) returned to sender and charged accordingly.
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  • 4.6 We reserves the right to amend your Ezzy Courier Facility Location (and personal account number) at any time with at least thirty (30) days’ notice to you. In the event that we amend your Ezzy Courier Facility Location, you shall be responsible for updating your Ezzy Courier Facility Location with all your vendors.
  • 5.1 We will not accept, on your behalf, any items on which postage is outstanding and payable or Cash on Delivery items.
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  • 6.1 We will not accept certified, registered, insured, or express mail (“Accountable Mail”) on your behalf unless otherwise requested by you and agreed by us and at all times subject to Article 6.2 below.
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  • 6.2 In the event that we agree to accept Accountable Mail on your behalf, then in consideration for us’ doing so, you agree that Ezzy Courier’ liability for loss or damage is limited to the lesser of (i) the value of the Goods, or (ii) SCR 1500

Ezzy Courier, without liability, reserves the right to open and inspect all Goods delivered to the the facility (or at any other time whilst in the possession of Ezzy Courier) and to inspect, at any time, the nature or condition of the Goods or determine their ownership or destination.

We reserve the right to abandon carriage of any Shipment or Goods at any time after acceptance when such Shipment or Goods could possibly cause damage or delay to other Shipments, Goods, equipment or personnel, or when any such carriage is prohibited by law or is in violation of any of these Terms and Conditions.

  • Registration for the Services is free of charge, however, reserves the right to alter this at any time.
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  • 9.2 Shipping fees will be charged at the rate applicable to your Shipment set out on the Website, government taxes, and import VAT applicable on total invoice value of the Goods, including insurance, freight, incidental charges related to transportation, and on custom duties (“Import VAT”), and any other third party charges, including customs duty, that are payable on the shipment of your Goods, and you understand and agree that all such taxes, VAT, Import VAT and third party charges will be paid by you prior to or upon delivery of your Shipment.
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  • 9.3 You agree to pay all applicable Shipping Fees and other charges including custom duties and Import VAT for any Shipment that has been ordered on your Account when requested to do so by us and regardless of the person who placed the order. The aforesaid shall apply to all Ezzy Courier’s accounts including individuals’ and entities’ accounts. Assuming you have provided accurate information for the customs declaration and Customs does not dispute the value, the amount of Import VAT and customs duty actually charged by your country’s Customs authority may differ from the amount you paid Ezzy Courier. In the event, the actual customs duty and Import VAT is more than the estimated amount charged by Ezzy Courier, we shall have the right to charge you and you will pay the difference, along with any penalty, fine, expense incurred by us due to inaccurate information provided.
  • 10.1 You undertake not to use the Service and/or the Account for any illegal, immoral, obscene or fraudulent purposes or for any other purposes prohibited by Ezzy Courier, by the respective Ezzy Courier Facilities, or any other applicable regulations.
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  • 10.2 You further undertake that any use of the Service and/or Account shall be in compliance with all applicable federal, state, and/or local laws of the respective Ezzy Courier Facilities , as well as other applicable international law, including laws related to the transportation and export of commercial matter, which may include without limitation laws related to banking, money laundering, trade sanctions and terrorist activities.
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  • 10.3 Any Shipment received in violation of this clause may result in the forfeiture, return to sender, or destruction of shipment, along with notification to the police and/or appropriate government authority
  • 11.1 You understand and agree that we will not carry and you must not try to ship:
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    • (a) Any items classified as hazardous material, Dangerous Goods or Prohibited Goods, articles that are prohibited or restricted by IATA (International Air Transport Associated), ICAO (International Civil Aviation Organisation), or any applicable government department or other relevant organisation; or
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    • (b) firearms, bullion, works of art, negotiable instruments in bearer form, jewellery, precious metals, precious stones, lewd obscene or pornographic material, currency, stamps, deeds, hazardous or combustible material or other Dangerous Goods or Prohibited, cashier’s cheques, money orders, travellers’ cheques, industrial carbon and diamonds, antiques, plants or animals.
  • 11.2 Prohibited or restricted shipments will be forfeited, destroyed, or submitted to government officials.
  • 12.1 You represent that your Shipments do not relate to any restricted business, including but not limited to pornography, armaments, or any other restricted activities.
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  • 13.1 You must provide us with invoices and/or other documentation related to the packages regardless of value at any time as requested by us, or by Customs or any other Government Authority. You are solely responsible for the correctness and accuracy of all information you provide us regarding the contents of your Shipment and the value.
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  • 13.2 You must provide us with identification documentation and personal information upon request by us or any official authority at its sole discretion.
  • 14.1 You acknowledge and agree that your Account is provided by us solely for the purposes of providing the Services as set out under these Terms and Conditions and that the Ezzy Courier Facilities provided for each Account is a delivery address only and cannot be used for any other purposes.
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  • 14.2 You will not represent that any Ezzy Courier address provided under your Account is your residence address or place of business for any purpose whatsoever.
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  • 14.3 You undertake not to use the Account and/or the details of the Account for any other purpose including, but without limitation, using the Ezzy Courier Facility addresses and details of the Account as a billing address, personal mail delivery address, residential address, or as your personal contact details including without limitations on your website or business card.
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  • 14.4 Any breach of this clause may lead to automatic deactivation of your Account at our sole discretion.
  • 15.1 We will only ship packages that have the same name and Delivery Address as the individual or entity stated on the account.
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  • 15.2 If we receive any package to an Account the labelling of which does not match the applicable name or Delivery Address on the account,  then the shipment will be deemed an Uncollected Good or Unclaimed Good and we reserve the right to deal with that Shipment in any lawful manner it considers appropriate, which may mean the package is discarded, destroyed, returned to sender, donated, or auctioned.
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  • 15.3 You will be held accountable for any additional fees incurred on your account under this Article 15
  • 16.1 You must ensure that your password is kept secure and confidential and not revealed to any other person.
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  • 16.2 You acknowledge that you are entirely responsible for your password and must notify us immediately of any unauthorised use of your Account and/or password or any other breach of security relating to your Account.
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  • 16.3 You acknowledge and agree that Ezzy Courier accepts no responsibility for any loss or damage occurring as a result of the fraudulent use of a password, and you release Ezzy Courier from all claims arising from the unauthorised use of your password 
  • 17.1 You warrant that all information provided by you is complete and accurate.
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  • 17.2 You agree to protect, indemnify, release, safeguard, and hold harmless Bazaar Investment Pty Ltd (“Ezzy Courier”) and its respective affiliates, subsidiaries, parent corporations, franchisees, officers, agents, and employees against any and all losses, damages, expenses, claims, demands, liabilities, judgments, settlement accounts, penalties, fines or other costs, including reasonable attorney fees and causes of action of any type or nature arising out of or in conjunction with the use of the Account and/or the Service, including without limitation any demands, claims, and causes of action for personal injury or property damage arising from:
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    • (a) failure of the respective Ezzy Courier Location services, other relevant postal authority, or any commercial courier service to deliver on time or otherwise fail to deliver any item and/or package;
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    • (b) delay occasioned by treatment handling, examination or impounding of the Goods by any of the Government Authorities;
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    • (c)  any misdescription or undervaluation provided for Customs purposes, whether intentionally or unintentionally;
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    • (d) breach by you of any applicable law or requirement of any Government Authorities; or
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    • (e) damage to or loss of any package or Account contents by any cause whatsoever, and from any violation by you of applicable international, federal, state or local laws.
  • 17.3 Without limiting any other provision of these Terms and Conditions, Ezzy Courier will not be liable for any costs, expenses, loss or penalties imposed or loss or damage incurred by any Ezzy Courier Indemnitee due to your Shipment or Goods being impounded by customs or other Government Authorities, and you hereby protect, indemnify, release, safeguard, and hold harmless each Ezzy Courier Indemnitee against any such cost, expense, fine, penalty or loss.
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  • 17.4 Without limiting any other provision of these Terms and Conditions, We will not be liable for any costs, expenses, loss, fines, or penalties imposed or loss or damage incurred by any Ezzy Courier Indemnitee due to your breach or non-compliance of any of these Terms and Conditions and you hereby protect, indemnify, release, safeguard, and hold harmless each Ezzy Courier Indemnitee against any such cost, expense, fine, penalty or loss.
  • 18.1 We will be responsible for your Shipment only while it is within our custody or control, subject to the limitations of liability set out herein.
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  • 18.2 If the Shipment is transported by air and involves a stop in a country other than the country of departure, you understand and acknowledge that an Airfreight Convention may apply and may limit liability for loss or damage.
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  • 18.3 Your claim for any loss or damage occurring during carriage by air, is against the airline carrier. In the event of any loss or damage suffered by you while the Goods are in the possession of the airline carrier, Ezzy Courier will seek to recover amounts payable under the applicable Airfreight Convention on your behalf, and you indemnify Ezzy Courier and hold it harmless against any claims for loss or damage to your Goods incurred while they were in the possession of the airline carrier. 
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  • If the Shipment is carried by sea, Ezzy Courier will seek to recover amounts payable from the freight carrier.
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  • 18.4 You acknowledge that Goods moved by airfreight may necessarily involve a part of transport undertaken by other means. Where this is so, and no international treaty is applicable which covers the additional transport, your recovery of loss or damage, if any, is against the carrier and may exclude or substantially limit liability. In the event of any loss or damage suffered by you while the Goods are in the possession of a third party carrier, We will seek to recover from the carrier any amounts payable to you. You indemnify us and hold it harmless against any claims for loss or damage to your Goods incurred while they are in the possession of the third party carrier, where such carriage was necessary in order to complete the delivery of your Shipment.
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  • 18.5 To the extent that the liability of Ezzy Courier is limited by any Airfreight Convention, law or contract, and that limitation exceeds the limitation of liability specified elsewhere in these Terms and Conditions, then the liability pursuant to that Airfreight Convention, law or contract shall apply.
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  • 18.6 Any claim for loss or damage must be notified in writing to us within fourteen (14) days of delivery of the Goods or of the date upon which the Goods should have been delivered. In any event, we shall be discharged from all liability whatsoever in connection with the Services and/or the Goods unless proceedings are served within thirty (30) days from delivery of the Goods (or from when they should have been delivered).
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  • 18.7 Without limiting the effect of this Article 18, and subject to the limitations of liability specified elsewhere in these Terms and Conditions, in all cases where Ezzy Courier’ liability is not otherwise limited or excluded, Ezzy Courier’ liability shall be limited to whichever is the lesser between (i) the value of the Goods the subject of the Shipment at the time the Goods were delivered to Emirates, or (ii) SCR 1500  per shipment, or its equivalent per shipment.
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  • 18.8 In addition to Ezzy Courier‘ standard liability above, Ezzy Courier offers an additional protection plan for Shipments against all risks of physical shipment loss or damage from any external cause. The charges for such additional protection plan are available on the Website and may vary from time to time.
19.1 We will not be liable for any indirect, incidental, punitive or consequential loss or damage of any kind or any loss of profit, reputation, income, interest, opportunity, contract or bargain.

20.1 We will not be liable to you for any delay, breach or failure to perform its obligations under these Terms and Conditions or any loss, costs or expenses you may incur which are caused or contributed to by an event beyond Ezzy Courier’ or its agents’ reasonable control, for example Acts of God, fire, flood, natural catastrophes, failure or delay of suppliers or contractors, inability to obtain goods or services necessary to perform the Services, civil disturbances, insurrections, riots, wars (declared or undeclared), act of terrorism, strikes or lock-outs or stoppage or restraint of labour from whatever cause, whether partial or general.

  • 21.1 We may add to or change or update these Terms and Conditions from time to time entirely at its own discretion and without notice to you.
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  • 21.2 Any and all amendments to the Terms and Conditions shall be published on the Website and shall be effective on the date of publication thereof.
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  • 22.3 You are responsible for checking these Terms of Conditions periodically to remain in compliance with these terms. Your use of the Account or ordering of any Services after any amendment to the Terms and Conditions shall constitute your acceptance of these Terms and Conditions, and you also agree to be bound by any such changes/revisions.
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  • 22.4 You are advised to regularly check for any amendments or updates to the Terms and Conditions from time to time, as we shall not be liable to compensate you for your failure to do so.
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  • 22.5 All Shipping Fees, and any other related charges stated herein or incidental hereto, as well as the Terms and Conditions are subject to change upon the sole discretion of we at any time whatsoever, and without prior notice to you. There will be no refunds for your cancellation of the Service. We may also change the shipping frequency at any time without providing prior notice to you.
  • 22.1 You agree that we may terminate these Terms and Conditions for good cause at any time and without notice. Good cause shall include, but is not limited to:
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    • (a) Your use of the Account for illegal, obscene, or fraudulent purposes or for any purpose prohibited by us, the respective Ezzy Courier Facilities, or other regulations;
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    • (b) Your failure to pay monies owed to us when due; and
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    • (c) Your violation of any provision of these Terms and Conditions or any provision of any related operating rules and policies that are published by us on the Website.
  • 22.2 You acknowledge that, for the purpose of determining good cause for termination of these Terms and Conditions as provided herein, the actions of any person authorised by you to use your Account or the Service will be attributed to you.
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  • 22.3 Ezzy Courier reserves the right to immediately terminate the Service upon suspicion of any of the activities stated through these Terms and Conditions and shall not be liable to compensate you for such termination.
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  • 22.4 You may terminate these Terms and Conditions and close the Account by providing Emirates with thirty (30) days prior written notice. Ezzy Courier reserves the right to refuse to accept any dispatch and/or package delivered to your Account after the termination date.
  • 23.1 We may discard, destroy, donate, or auction your Goods within forty-five (45) days after receipt of unknown shipments, or within thirty (30) days after receipt of prohibited or high-value shipments or shipments under an inactive account: 
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  • (i) all applicable shipping charges have not been paid; 
  • (ii) the mail and/or packages were not clearly identified as belonging to you; 
  • (iii) you do not claim the mail or packages received to your Account, 
  • (iv) shipment was abandoned at customs, or 
  • (v) if Ezzy Courier has terminated the Terms and Conditions for good cause as set forth in Article 23 above. 
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  • Notwithstanding the above, we may destroy any pornographic materials or products and all other related content of whatever type immediately upon delivery to your Account.
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  • 23.2 In the event your Shipment is categorised as on overweight or oversized shipment, then you will have ten (10) days to elect whether to ship the overweight or oversized shipment through air or sea freight. At the end of the ten (10) day period, if you have not informed us regarding your shipment method for the overweight or oversized shipment, then Ezzy Courier reserves the right to ship the overweight or oversized shipment through sea. We shall notify you in the event your Shipment is classified as overweight or oversized upon receipt of the Shipment at the respective facility.
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  • 23.3 In the event that you fail to pay the Shipping Fees, and other charges including custom duties and Import VAT, by the due date, Ezzy Courier reserves the right to deal with the package in any lawful manner it considers appropriate, which may mean the package is discarded, destroyed, donated, or auctioned.
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  • 23.4 Any notice, request and/or any other correspondence pursuant to or in connection with these Terms and Conditions shall be in English and shall be sent to you to the email address specified at the time of registration or to any other email address that Ezzy Courier is earlier notified of.
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  • 23.5 Any dispute arising under or in any way connected with these Terms and Conditions shall be subject, for the benefit of Ezzy Courier, to the non-exclusive jurisdiction of the courts of, and governed by the law of Seychelles and you irrevocably submit to such jurisdiction.
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  • 23.6 If any section or any portion of any section of these Terms and Conditions is construed to be illegal, invalid or unenforceable, such provision or portion shall be deemed obsolete and deleted from these Terms and Conditions, while all other sections of these Terms and Conditions and the remaining portion of any section which is construed to be illegal, invalid or unenforceable shall continue in full force and effect.
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  • 23.7 This Agreement constitutes the entire agreement between Ezzy Courier and you relating to your use of the Account and/or Service.
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  • 23.8 Failure by Ezzy Courier to enforce at any time any term, provision, or condition of these Terms and Conditions, or to exercise any right herein, shall in no way operate as a waiver thereof.

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